Keep ERPNext Running at
Peak Performance
SLA-backed support, proactive monitoring, and monthly health checks. We handle the technical maintenance so you can focus on business.
Why do you need an AMC?
ERP systems evolve. Without regular maintenance, performance degrades, and security risks rise. Our Annual Maintenance Contracts (AMC) ensure longevity.
Basic
Essential maintenance for small teams.
- Mon-Fri Email Support
- 24hr Response Time
- Bug Fixes
- Monthly Backup Check
- Proactive Monitoring
- Phone Support
Standard
Perfect for growing businesses.
- Mon-Sat Priority Support
- 4hr Response Time
- Bug Fixes & Minor Configs
- Monthly Health Report
- Performance Tuning
- Patch Updates
Premium
Mission-critical uptime assurance.
- 24/7 On-Call Support
- 1hr Urgent Response
- Unlimited Tickets
- Dedicated Account Manager
- Architecture Review
- Custom SLA Available
What's included in Support?
We don't just fix things when they break. We actively monitor your system to prevent issues before they impact your operations.
Issue Resolution
Code errors, permission issues, or workflow blocks.
Server Management
OS updates, security patches, and backup verification.
Performance Tuning
Slow query optimization and background job monitoring.
Common Questions
How do I raise a ticket?
You can email us at support@exalixtech.com or use the form below. Premium clients get a direct WhatsApp/Phone line.
Can I change plans later?
Yes, you can upgrade or downgrade your plan effective from the next billing cycle.
Is training included?
Basic functional guidance is included. Comprehensive training sessions for new staff are billed separately or included in custom Enterprise plans.
Need Immediate Assistance?
Fill out the form to open a ticket or inquire about our AMC plans. We typically respond within 2-4 hours during business days.
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Call Us
+91 77780 25099 -
Email Support
info@exalixtech.com