ERPNext • Support & AMC
Support & AMC — Keep ERPNext Running Smoothly
SLA-backed support, proactive monitoring and monthly health checks — so your ERP stays fast, secure and available.
Support Plans
Choose from reactive to fully-managed SLAs — we can also design a custom SLA for enterprise needs.
Basic
Business-hours ticketing and issue resolution.
₹6,000 / month
- Ticket-based support (Mon–Fri)
- Bug fixes & minor config help
- Monthly backup verification
Standard
Faster SLA, monthly health checks and performance tuning.
₹12,000 / month
- Faster response & resolution targets
- Monthly performance & health report
- Priority patching & updates
Premium
24/7 on-call, proactive monitoring and incident management.
₹25,000 / month
- 24/7 monitoring & on-call support
- Proactive incident detection & fixes
- Quarterly architecture & security review
What’s included in our support
Clear scope, transparent SLAs and regular reporting — so you always know how your ERP is performing.
- Ticket triage & SLA routing
- Bug fixes & configuration support
- Regular backups & restore tests
- Security patches & dependency updates
- Performance tuning & DB optimization
- Monthly health & incident reports
- Staging environment support
- Optional training sessions
Common Questions
- How do I raise a support ticket?
- Email support@exalix.tech or use the contact form below. For Premium customers we provide direct on-call numbers.
- Can I upgrade/downgrade a plan?
- Yes — plan changes are applied from the next billing cycle after confirmation.
Need support now?
Open a ticket, request a custom SLA or book a call — we'll respond within one business day for Basic/Standard plans and immediately for Premium customers.
- Ahmedabad, Gujarat
- +91 77780 25099
- info@exalix.tech