Keep Your ERP Running at Peak Performance
Exalix Tech delivers proactive ERPNext support, server management, upgrades, and monitoring - so your team never faces unplanned downtime.
15+
ERPNext Implementations
99.9%
Target Uptime SLA
4 hrs
Critical Issue Response
Mon–Fri
Support Availability
Why Businesses Need ERP AMC Support
ERPNext is mission-critical infrastructure. Without proactive maintenance, businesses face failed backups, server crashes, security gaps, broken workflows - and unexpected downtime costs far more than a support contract.
Backup Failures
Prevent data loss with automated backup scheduling and verification alerts.
Server Downtime
Continuous infrastructure monitoring detects issues before operations stop.
Slow Performance
Query tuning and background job monitoring keep your ERP running fast.
Security Risks
Stay protected with timely patches, version upgrades, and hardened configs.
ERP Down? Need Immediate Recovery?
Our emergency response team handles failed upgrades, broken ERPNext instances, MariaDB crashes, Docker deployment failures, and server outages. We've seen it - we've fixed it.
ERPNext AMC Plans
Flexible support contracts for growing businesses and enterprise operations. Pay annually and get 2 months free.
Starter
Best for small teams with a stable ERP setup
- 16 support hours / month
- Bug fixes & minor patches
- ERPNext minor version upgrades
- Email & WhatsApp support
- Quarterly training session (1 hr)
- Monthly health check report
- 24-hour response SLA
Growth
Ideal for scaling businesses with active operations
- 36 support hours / month
- Major & minor ERP upgrades
- Phone, WhatsApp & email support
- Custom module bug fixes
- Server monitoring & uptime alerts
- Automated backup verification
- Monthly performance report
- 8-hour response SLA
Enterprise
Full-stack ERP infrastructure management
- 54 support hours / month
- Full server & hosting management
- Dedicated account manager
- Infrastructure scaling support
- Disaster recovery & failover planning
- Custom development (minor scope)
- Weekly review calls
- 4-hour response SLA
Need additional hours? Extra hours are billed at ₹1,500/hr for Starter, ₹1,200/hr for Growth, and ₹1,000/hr for Enterprise. All plans include a 30-day onboarding period.
SLA Response Matrix
All SLAs apply during business hours (Mon–Fri, 9 AM–7 PM IST). Critical issues on Enterprise plan receive after-hours escalation.
| Severity | Examples | Response Time | Resolution Goal |
|---|---|---|---|
| Critical | ERP fully down, server unreachable, data loss risk | 1 Hour | 4 Hours |
| High | Major module broken, login failure, workflow blocked | 4 Hours | 1 Business Day |
| Medium | Report errors, print format issues, slow queries | 8 Hours | 2 Business Days |
| Low | Configuration requests, training queries, minor UX issues | 24 Hours | Planned Release |
Technologies We Manage
Full-stack ERPNext infrastructure support, DevOps, and cloud management.
Frequently Asked Questions
Common questions about our AMC contracts, SLAs, and support process.
Can we upgrade or downgrade our plan?
Yes. Plans can be upgraded at any time and the billing difference is prorated. Downgrades take effect at the next renewal date.
Do you support self-hosted ERPNext?
Yes. We support cloud-hosted (Azure, AWS), on-premise, and hybrid deployments - including Docker-based Frappe setups.
Do unused hours carry forward?
No. Monthly support hours reset at the start of each billing cycle. For predictable workloads, the annual plan is the most cost-effective option.
What's included in "server management"?
Enterprise plan server management covers OS patching, Nginx config, MariaDB tuning, SSL renewals, disk monitoring, Redis health, and Docker container management.
How do we raise a support ticket?
AMC clients get a dedicated WhatsApp support number and a shared ticketing portal. Critical issues can also be raised by phone for immediate escalation.
Is there a minimum contract period?
Monthly plans have a 3-month minimum commitment. Annual plans are billed upfront and include 2 months free compared to monthly billing.
Get in Touch
Reach out for AMC onboarding, emergency support, server recovery, or a custom quote for your business.
Submit a Support Request
Request Received!
Our team will get back to you within your plan's SLA window. For urgent issues, call us directly at +91 77780 25099.