ERPNext Annual Maintenance Contracts

ERPNext AMC & support that keeps
your ERP at peak performance

Exalix Tech delivers proactive ERPNext support, server management, upgrades and monitoring - so your team never faces unplanned downtime.

View AMC plans Talk to the support team

99.9%

Target Uptime

Plans to Choose From

30 Days

Onboarding Included

Mon-Fri

9 AM - 7 PM IST

Why AMC

Why businesses need
ERPNext AMC support

ERPNext is mission-critical infrastructure. Without proactive maintenance, businesses face failed backups, server crashes, security gaps and broken workflows - and unexpected downtime costs far more than a support contract.

Backup failures

Prevent data loss with automated backup scheduling and verification alerts.

Server downtime

Continuous infrastructure monitoring detects issues before operations stop.

Slow performance

Query tuning and background job monitoring keep your ERP running fast.

Security risks

Stay protected with timely patches, version upgrades and hardened configs.

ERPNext AMC Plans

ERPNext AMC plans
and pricing

Flexible support contracts for growing businesses and enterprise operations. Pay annually and get 2 months free.

Starter

Best for small teams with a stable ERP setup

₹30,000/month

₹3,60,000 billed yearly

₹25,000/month

₹3,00,000/year · 2 months free

16 support hours / month
Bug fixes & minor patches
ERPNext minor version upgrades
Email & WhatsApp support
Quarterly training session (1 hr)
Monthly health check report
24-hour response SLA

Get Started

Growth

Ideal for scaling businesses with active operations

₹55,000/month

₹6,60,000 billed yearly

₹45,833/month

₹5,50,000/year · 2 months free

36 support hours / month
Major & minor ERP upgrades
Phone, WhatsApp & email support
Custom module bug fixes
Server monitoring & uptime alerts
Automated backup verification
Monthly performance report
8-hour response SLA

Schedule a Consultation

Enterprise

Full-stack ERP infrastructure management

₹1,00,000/month

₹12,00,000 billed yearly

₹83,333/month

₹10,00,000/year · 2 months free

54 support hours / month
Full server & hosting management
Dedicated account manager
Infrastructure scaling support
Disaster recovery & failover planning
Custom development (minor scope)
Weekly review calls
4-hour response SLA

Talk to Solutions Team

Need additional hours? Extra hours are billed at ₹1,500/hr for Starter, ₹1,200/hr for Growth and ₹1,000/hr for Enterprise. All plans include a 30-day onboarding period.

Service Levels

SLA response
matrix

All SLAs apply during business hours (Mon-Fri, 9 AM-7 PM IST). Critical issues on the Enterprise plan receive after-hours escalation.

Severity	Examples	Response time	Resolution goal
Critical	ERP fully down, server unreachable, data loss risk	1 Hour	4 Hours
High	Major module broken, login failure, workflow blocked	4 Hours	1 Business Day
Medium	Report errors, print format issues, slow queries	8 Hours	2 Business Days
Low	Configuration requests, training queries, minor UX issues	24 Hours	Planned Release

How Support Works

From ticket
to fix

30 days
Onboarding
Every plan starts with a 30-day onboarding period: we review your setup, backups and server health before the clock starts.
Raise a ticket
AMC clients get a dedicated WhatsApp support number and a shared ticketing portal. Critical issues can also be raised by phone.
Triage by severity
Each ticket is classified against the SLA matrix, so a system-down issue is never queued behind a report tweak.
Fix & report
Fixes are tested before they reach production, and your plan's health-check or performance report keeps you informed.

Technologies We Manage

Full-stack ERPNext
infrastructure support

Full-stack ERPNext infrastructure support, DevOps and cloud management. For hosting we recommend Frappe Cloud, run by the makers of ERPNext.

ERPNextFrappe FrameworkFrappe CloudDockerNginxMariaDBRedisLinux (Ubuntu)AzureAWSCI/CD PipelinesBackup AutomationSSL / Security Hardening

Questions

ERPNext AMC
FAQs

Plans start at ₹30,000/month for Starter, ₹55,000/month for Growth and ₹1,00,000/month for Enterprise. Billed annually they work out to ₹25,000, ₹45,833 and ₹83,333 a month - two months free.

Response targets depend on severity: 1 hour for critical, 4 hours for high, 8 hours for medium and 24 hours for low, during business hours (Mon-Fri, 9 AM-7 PM IST). Critical issues on the Enterprise plan receive after-hours escalation.

Yes. Plans can be upgraded at any time and the billing difference is prorated. Downgrades take effect at the next renewal date.

Yes. We support Frappe Cloud, cloud-hosted (Azure, AWS), on-premise and hybrid deployments - including Docker-based Frappe setups.

No. Monthly support hours reset at the start of each billing cycle. For predictable workloads, the annual plan is the most cost-effective option.

Enterprise plan server management covers OS patching, Nginx config, MariaDB tuning, SSL renewals, disk monitoring, Redis health and Docker container management.

AMC clients get a dedicated WhatsApp support number and a shared ticketing portal. Critical issues can also be raised by phone for immediate escalation.

Monthly plans have a 3-month minimum commitment. Annual plans are billed upfront and include 2 months free compared to monthly billing.

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